• Category 1: Products manufactured by Giantec and with the Giantec trademark. Giantec will provide service and assistant as described in the attached product documentation.
• Category 2: Service for the third party products and components (such as CPU, Memory, DOM, CD-ROM and Hard Disk) is covered under the third party supplier's service policy.
  

The warranty period starts from the date indicated on the shipping invoice.

• Category 1: All board-level (CPU cards, backplane, capture card, etc) and system-level (tracer2000, tracer3000, etc) are subject to a 13-month warranty term.
• Category 2: All third-party products and standard components are subject to a 1 year (12 months) warranty.
  

Under Warranty Coverage:

• If the defected product was not caused by human-made failure, the repairing and material cost will be covered by Giantec.
• If the defected product was caused by human-made failure, the customer will be charged of repairing and material costs.

Out of Warranty Coverage:

• Whether the product are in good condition or not. There will be a cost of labor testing fee and any change of components based on the material cost.
• Each system is charged at least $50 USD.

• The repairing time will be maximum 14 days.
• If the customer has not signed the agreement to return / repair products. Giantec will keep in close contact with the customer for three extra months. If customer remains unresponsive, Giantec will not be responsible for the detained goods.
  

Customers will be required to fill out a RMA Application Form. The procedure is listed as follow:

Be obtain an RMA number before returning product to Giantec:

1. Get RMA Number

   Please fill out and submit the RMA form or contact with support center for getting a RMA number. For details, please click the link at bottom of this page. Please fill out the form detail as possible. We will confirm the RMA number or contact with you within 24 hours upon the time we receive your request.

   • RMA Form (English)



2. Return the product with RMA Form

   Please return the product with RMA Form and please also make sure it includes the RMA number. Unauthorized returns will be rejected. Please carefully repackage the product in the original packing materials provided. Make sure the RMA number provided by support center is clearly visible on the outside of the box and is written on the inside as well.